OVERVIEW
We enhance system reliability and performance, reducing outages and ensuring optimal application
availability.
Organizations have an imperative to ensure that their production systems run flawlessly and efficiently for
uninterrupted customer service. Hence organizations allocate a significant portion of their IT budget to
application maintenance, leaving limited resources for new initiatives and innovation. As IT infrastructure
expands, maintenance costs rise, diverting funds from critical
innovation efforts.
Verinite has a defined process to provide application maintenance services as a managed service. We
offer level 1, level 2 and level 3 support for applications. This can be done for specialized applications and
also in a aggregated fashion for multiple applications spread across technologies to provide an optimal
outcome to the customer. Our service offerings also include infrastructure and security services support
such as NOC and SOC.
Our domain capabilities offer a distinctive advantage in providing support for applications with optimal
SLAs and TATs for issue closure. Our defect management methodology ensures that we maintain minimal
backlogs and defect aging is governed through our standardized support governance methodolog
